Shipping & Warranty Policy

1. Shipping Policy

a) Shipping Coverage

Extra Market currently ships products within India only. Our delivery partners ensure secure and timely delivery to most serviceable pin codes across the country. If your area is not serviceable, you will be notified during checkout.

Some products, such as electronics or fragile items, may have restricted delivery zones depending on the seller's dispatch capabilities or courier limitations.

b) Order Processing & Dispatch

● Orders are typically processed within 1–2 business days of payment confirmation.
● Dispatch and delivery timelines vary based on product type, seller location, and destination pin code.
● Standard delivery time is 3–7 business days, though it may take longer for remote locations or during high-demand seasons
You will receive an order confirmation email once the product is shipped. Multiple items from a single order may be shipped separately if sourced from different sellers.

c) Shipping Charges

● Extra Market offers free shipping on select products and promotional deals.
● For other products, a nominal shipping fee may be charged based on weight, size, and delivery location. This will be visible during checkout.
● Cash on Delivery (COD) may incur an additional service fee, which will also be displayed at checkout.

d) Delivery Delays

While we strive for on-time deliveries, some delays may occur due to:
● Weather conditions
● Natural calamities
● Logistics or courier disruptions
● National holidays or strikes
In such cases, we appreciate your patience. If the delivery is delayed beyond 10 working days, please contact us at contact@extramarket.in.

2. Tracking Your Order

Once your order is shipped, you'll receive:
● A tracking ID
● A courier partner name
● A tracking link via SMS or email
You can also log in to your account and track your order under the “My Orders” section. If tracking shows no movement for more than 48 hours, contact our support team for assistance.

3. Damaged or Missing Items

If your package arrives damaged or with items missing:
● Do not accept visibly damaged packages.
● Take photos or videos of the package and contents immediately.
● Report the issue to us within 24 hours of delivery at contact@extramarket.in.
After investigation, we may offer a replacement, refund, or compensation, depending on the nature of the claim

4. Warranty Policy

a) Warranty Coverage

Some products sold on Extra Market may come with a manufacturer’s warranty or seller-provided limited warranty. This information, if applicable, will be clearly stated on the product page under "Warranty Details". Types of warranty coverage may include:
● Manufacturer Warranty: Provided and honored directly by the brand.
● Seller Warranty: Handled by the seller through their own repair/replacement process.
Warranty periods vary by product category (e.g., electronics, appliances, tools).

b) What’s Covered

Depending on the warranty type, the following may be covered:
● Manufacturing defects
● Hardware malfunctions
● Faulty components (within warranty period)
● Functional failures not caused by user error
Always retain your invoice and packaging as these are often required to claim warranty service.

c) How to Claim Warranty

To claim a warranty, follow these steps:
1. Check the product's warranty terms mentioned on the product page or in the box.
2. Contact the brand's customer service (for manufacturer warranty) or the seller via your Extra Market account (for seller warranty).
3. Provide the invoice, serial number, and issue description.
4. Follow instructions given for pickup, inspection, repair, or replacement.
In some cases, warranty service may be on-site or require you to visit an authorized service center.

5. Support & Escalations

If you're unable to resolve a shipping or warranty issue with a seller or brand, contact Extra Market’s customer service at contact@extramarket.in. Provide:
● Order ID
● Product details
● Issue description
● Photos or videos if applicable
We’ll assist in coordinating with the seller or manufacturer to help reach a resolution.

6. Jurisdiction

This Shipping & Warranty Policy shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Punjab, India.